The Government of Telangana is highly committed towards addressing the grievances faced by the Startups/Mentors/Incubators/Innovators (Student Innovators, Grassroot Innovators, Social Innovators) and others across a host of areas, including but not limited to Funding, Public Procurement, Regulatory Issues, Incubation Support, Intellectual Property Rights, Mentorship, Startup Recognition etc.
To this effect, the Government of Telangana has architectured a robust online mechanism to address grievances of the respective stakeholders on the State Startup Portal (www.startup.telangana.gov.in)
The time taken to resolve a grievance may vary depending on the nature and complexity of the issue. However, the Startup Telangana grievance redressal team is committed to resolving grievances within 5-7 business working days (resolutions are found in the specified service level agreement (SLA) timelines i.e. for Recognised Users, the SLA is 5 days and Non Recognised/Unregistered users the SLA is 12 days). The grievance raised will be provided to the concerned Officer of the program/scheme and if the response is not satisfactory/no response has been given, within 12 days the request is auto-escalated to the Chief Innovation Officer of Telangana State.
The main objectives of this Startup Telangana Grievance Redressal mechanism are as follows:
- To provide a single window for startups to raise their concerns and grievances: The grievance redressal mechanism aims to simplify the process for startups to report their concerns by providing a centralized system. This helps to avoid confusion and delays caused by multiple levels of contact.
- To ensure timely redressal of grievances: The mechanism is designed to ensure that all grievances are addressed in a timely manner. This helps to prevent any delays in resolving issues that could negatively impact startups.
- To create a culture of transparency and accountability: The mechanism aims to create an environment where startups feel that their concerns are taken seriously, and that the government is committed to supporting their growth. This helps to foster trust and transparency between the government and the startup ecosystem.
- To promote a pro-business environment: The grievance redressal mechanism aims to promote a business-friendly environment that encourages entrepreneurship and innovation. By providing startups with a platform to voice their concerns and resolve any issues, the mechanism helps to create a conducive ecosystem for business growth.
- To facilitate the growth of the startup ecosystem in Telangana: The grievance redressal mechanism aims to support the growth of the startup ecosystem in Telangana by creating a more supportive and conducive environment for startups. By addressing their concerns and resolving their issues, the mechanism helps to encourage startups to continue their operations in the state.
Frequently Asked Questions
What is a Grievance Redressal Mechanism?
A Grievance Redressal Mechanism is a formal process that allows individuals or groups to register complaints, grievances, or feedback related to an organization's policies, services, or conduct. The primary objective of such a mechanism is to resolve disputes or complaints as quickly and efficiently as possible, with the aim of providing a fair and transparent resolution to the complainant.
What type of grievances can be registered?
Any grievance related to the services provided by the Startup Telangana portal can be registered. This may include issues related to Funding, Public Procurement, Regulatory Issues, Incubation Support, Intellectual Property Rights, Startup Recognition/registration, Mentorship, information provided on the portal, or any other matter related to the portal.
How can I register a grievance?
To register a grievance on the Startup Telangana portal, go to https://startup.telangana.gov.in/ and look for the "Grievance" option in the top header of the portal. When you hover over it, two options will appear: "Submit Grievance" and "Track Grievance." Select "Submit Grievance," then fill in the grievance registration form with your details and provide a detailed description of your complaint. If you are a Registered/Startup Recognized user, you can also log in to your dashboard at https://startup.telangana.gov.in/portal/user/signin. On the left-hand side of the dashboard, you will find a menu option. Click on it, and you will find "Grievance." To register a grievance, fill in the grievance registration form with your details, provide a detailed description of your complaint, and attach any files or supporting documents. Finally, click on "Submit Grievance" to complete the process.
How do I track my grievances?
To track your grievances on the Startup Telangana portal, go to https://startup.telangana.gov.in/ and look for the "Grievance" option in the top header of the portal. When you hover over it, two options will appear: "Submit Grievance" and "Track Grievance." Select "Track Grievance," then enter your Grievance/Ticket ID. You will be able to see the status of your grievance and any updates that have been made. If you are a Registered/Startup Recognized user, you can also log in to your dashboard at https://startup.telangana.gov.in/portal/user/signin. On the left-hand side of the dashboard, you will find a menu option. Click on it, and you may find "Track Grievance." Enter your Grievance/Ticket ID to get the real-time status.
What happens after I register a grievance?
After you register a grievance, it will be reviewed by the grievance redressal team. The team will investigate the matter and take appropriate action to resolve the issue. You will be kept informed of the progress of the grievance resolution process.
Where do I find my Grievance tracking ID?
Your Grievance tracking ID will be sent to your registered email address. Sometimes, it may end up in your junk/spam box. If you have not received your Grievance tracking ID, please email to startup-cell@telangana.gov.in and they will provide you with the necessary information.
How long does it take to resolve a grievance?
The time taken to resolve a grievance may vary depending on the nature and complexity of the issue. However, the Startup Telangana grievance redressal team is committed to resolving grievances within 5-7 business working days (resolutions are found in the specified service level agreement (SLA) timelines i.e. for Recognised Users, the SLA is 5 days and Non Recognised/N users the SLA is 12 days). The grievance raised will be provided to the concerned Officer of the program/scheme and if the response is not satisfactory/no response has been given, within 12 days the request is auto-escalated to the Chief Innovation Officer of Telangana State.
Is there a time limit for registering a grievance?
It is advisable to register the grievance as soon as possible after the occurrence of the issue. However, there is no specific time limit for registering a grievance.
What if I am not satisfied with the resolution provided?
In case you are not satisfied with the resolution provided, you can escalate the matter to the Chief Innovation Officer by sending an email to startup-cell@telangana.gov.in.
Is my personal information kept confidential?
Yes, your personal information is kept confidential and is only used for the purpose of resolving your grievance. The Startup Telangana grievance redressal team ensures the privacy and security of all personal information provided